ex99 Frequently Asked Questions

Creating an ex99 account takes under two minutes. Visit ex99.club, tap the registration link, enter your mobile number and a secure password, then confirm the SMS verification code sent to your phone. You must be 21 years or older and based in Bangladesh to register. Once verified, your account is active immediately and you can make your first deposit.

ex99 requires a valid government-issued photo ID for KYC — your National ID card (NID), passport, or Bangladesh driving licence are all accepted. You will also need to submit a selfie holding your ID document. In some cases a recent utility bill or bank statement showing your current address is requested. Most KYC reviews are completed within 24 hours.

To reset your ex99 password, go to the login page and tap Forgot Password. Enter the mobile number registered on your account and you will receive an SMS code. Enter that code, then choose a new password. If the SMS does not arrive within 5 minutes, verify your number is correct and contact [email protected] for further help.

No — ex99 strictly allows only one account per person. Registering duplicate accounts, even with a different phone number or email, violates our Terms and Conditions and may result in all accounts being permanently closed with balances forfeited. If you suspect someone has opened an account in your name without your knowledge, contact [email protected] immediately.

To permanently close your ex99 account, email [email protected] from the contact details linked to your account and state clearly that you wish to close it. Withdraw any remaining balance before submitting the request. Our team processes closures within 48 hours and sends a written confirmation. Account closure is final and irreversible.

bKash deposits on ex99 are credited almost instantly — usually within 1 to 5 minutes of a successful transaction. If your deposit has not appeared after 15 minutes, take a screenshot of the bKash confirmation, note the transaction reference number, and contact [email protected] with your registered mobile number. The vast majority of pending deposit cases are resolved within 1 hour.

The minimum deposit on ex99 is ৳200 BDT across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no set maximum deposit limit for standard accounts, though very large deposits may trigger an additional verification step as part of our security and compliance procedures.

Log in to ex99, navigate to the Withdrawal section, select Nagad, enter your registered Nagad number and the amount you wish to withdraw, then confirm. Nagad withdrawals are typically processed within 1 to 24 hours. Your KYC must be complete and your Nagad account name must match the name on your ex99 account exactly.

The minimum withdrawal on ex99 is ৳500 BDT. ex99 does not charge a processing fee on standard withdrawals, but your mobile wallet provider — bKash, Nagad or Rocket — may apply their own transaction charges depending on your account tier. We recommend reviewing your provider's current fee schedule before initiating a withdrawal.

Common reasons for a delayed ex99 withdrawal include incomplete KYC verification, an unfulfilled wagering requirement on an active bonus, a name mismatch between your ex99 account and your mobile wallet, or a high-volume processing period around major cricket events. Check your account and active bonus status first. If the delay exceeds 24 hours, contact [email protected] with your withdrawal reference number.

To bet on BPL or any cricket match at ex99, log in, open the Cricket section, and browse the list of upcoming fixtures. Select your match, choose a market — match winner, top batsman, total runs in an over, method of dismissal, and more — enter your stake in BDT, and confirm your bet slip. Live in-play markets are also available during matches so you can bet as the action unfolds.

Yes. All games on ex99 — slots, live casino tables, and crash games — are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. Every game uses independently audited RNG (Random Number Generator) technology to guarantee that outcomes are genuinely random. RTP percentages are set by the game studio and cannot be altered by ex99.

Yes — ex99 is fully mobile-optimised and runs directly in your phone browser with no app download required. Simply open ex99.club on any Android or iOS device, log in, and start playing. The mobile site loads quickly on standard Bangladeshi mobile data connections and supports all features including live cricket betting, slots, and live casino games.

ex99 covers a wide range of cricket markets across BPL, IPL, T20 World Cup, ICC events, and Bangladesh Tigers bilateral series. Markets include match winner, toss winner, top batsman, top bowler, runs scored in a specific over, player of the match, method of next dismissal, and more. The breadth of markets available varies by match importance and how close it is to the start time.

ex99 offers a welcome bonus to newly registered players who make their first deposit. The bonus is credited as a percentage match on your first deposit, giving you extra BDT funds to explore cricket betting, slots, and live casino. The exact percentage, minimum qualifying deposit, and wagering requirement are displayed on the promotions page at the time you register.

The wagering requirement on an ex99 bonus tells you how many times you must bet the bonus amount before you can withdraw it as real cash. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 in qualifying bets before withdrawing. The specific rollover multiplier and the games that count towards it are stated in each bonus offer's terms.

Yes — every ex99 bonus has an expiry window, typically 7 to 30 days from the date it is credited. If you do not complete the wagering requirement within that period, the bonus and any associated winnings are removed from your account automatically. Always check the expiry date shown in your bonus details when you claim an offer.

Yes. ex99 periodically runs free spin promotions on selected slots from providers like Pragmatic Play. Free spins may be bundled into a welcome package, offered as a reload bonus, or tied to a specific game launch or seasonal event such as Eid or the BPL season. Winnings generated from free spins are subject to the wagering requirement stated in the relevant promotion terms.

ex99 is a safe and reliable platform built specifically for Bangladeshi players. The site uses SSL encryption to protect all data in transit and player funds are held separately from operational accounts. Strict KYC and anti-fraud systems guard against unauthorised account access. We recommend always logging in from your personal device and never sharing your password or OTP with anyone.

The minimum age to register and play on ex99 is 21 years. This rule applies to all players across Bangladesh without exception. Players under 21 are strictly prohibited from creating an account, depositing, or placing any bet. Age is verified during the KYC process and any account found to belong to a player under 21 is immediately closed.

If you feel gambling is affecting your wellbeing, ex99 offers a free self-exclusion tool. Email [email protected] requesting self-exclusion and specify a temporary period of 1, 3, 6, or 12 months, or request a permanent closure. The exclusion is activated within a few hours. During the exclusion period you cannot deposit, bet, or access any game. You can also set deposit limits or take a cooling-off break via our Responsible Gaming page.

You can reach ex99 customer support 24 hours a day, 7 days a week by emailing [email protected]. Include your registered mobile number and a clear description of your issue so our team can respond as quickly as possible. We aim to reply to all enquiries within 2 hours and resolve most issues within 24 hours. Support covers all topics including account, payments, games, bonuses, and responsible gaming.