Play Smart. Stay in Control with ex99
ex99 is committed to providing a safe, fair and enjoyable betting environment. Our responsible gaming tools are here to help every Bangladeshi player stay in control.
Gambling Should Always Be Entertainment
At ex99, we believe that online betting and casino gaming should be a fun, voluntary, and affordable form of entertainment — never a source of stress, financial pressure, or personal harm. The vast majority of our players in Dhaka, Chittagong, Sylhet and across Bangladesh enjoy ex99 as exactly that: a relaxing way to follow cricket, spin the slots, and experience the thrill of live casino games.
However, we also acknowledge that for a small number of people, gambling can become a problem. ex99 takes that responsibility seriously. We provide a comprehensive suite of responsible gaming tools, enforce strict age verification, and make our support team available around the clock so that any player who needs help can get it quickly.
21+ Age Requirement — Strictly Enforced
ex99 is an adults-only platform. All players must be 21 years of age or older to register an account, make a deposit, place bets, or participate in any promotion. This requirement applies to all players regardless of location within Bangladesh.
We verify the age and identity of every player through our KYC process. Any account found to belong to a player under 21 will be closed immediately, all funds will be returned to the depositing payment method where possible, and the player will be permanently prohibited from opening a new account on ex99.
Responsible Gaming Tools Available at ex99
ex99 provides the following tools free of charge to all registered players. You can activate any of these tools at any time by contacting our support team at [email protected]. Requests are processed promptly — most within a few hours.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your ex99 account. Once activated, the limit cannot be increased until the chosen time period has expired, ensuring you stay within a budget you have decided in advance.
Session Time-Out
Limit the duration of individual gaming sessions. When your time-out period expires, you will be automatically logged out. You can also set reminders that alert you when you have been playing for a certain amount of time, helping you stay aware of how long you have been on the platform.
Cooling-Off Period
Take a break from ex99 for a defined period — from 24 hours up to 6 weeks. During a cooling-off period your account remains open but you cannot deposit, bet, or access any games. The period cannot be shortened once activated.
Self-Exclusion
Request a temporary or permanent exclusion from the entire ex99 platform. Self-exclusion requests are irreversible for the duration chosen. Temporary self-exclusion is available for periods of 1, 3, 6, or 12 months. Permanent self-exclusion closes your account indefinitely and cannot be reversed. Contact [email protected] to activate this tool.
Account Activity Review
Request a summary of your account activity at any time, including total deposits, total withdrawals, net win/loss figures, and session history. Reviewing your history regularly is a healthy habit that keeps your gambling in perspective.
Recognising the Warning Signs
Problem gambling does not always look the same. It can affect people from all walks of life across Bangladesh — from Rangpur to Cox's Bazar, from young professionals to retirees. The following are common signs that gambling may be becoming a problem for you or someone you know:
- Spending more money on gambling than you originally planned or can comfortably afford.
- Chasing losses — continuing to bet in order to win back money you have already lost.
- Borrowing money, selling assets, or using money set aside for bills or family expenses in order to fund gambling.
- Feeling anxious, irritable, or restless when you are not able to gamble.
- Lying to family members or friends about how much time or money you spend on gambling.
- Neglecting work, studies, family responsibilities, or important relationships because of gambling.
- Using gambling as a way to escape from stress, depression, anxiety, or other emotional difficulties.
Tips for Healthy, Enjoyable Play
The good news is that most players at ex99 enjoy a healthy relationship with gambling. Here are a few simple habits that help keep it that way:
Set a Budget Before You Start
Decide how much money you are comfortable spending before you log in. Treat that amount as the cost of entertainment — like going to the cinema — not as an investment you expect to get back.
Use a Time Limit
Set an alarm or use ex99's session time-out feature to cap your play time. It is easy to lose track of time when you are enjoying a BPL match bet or a live casino session, so build in a natural stopping point.
Keep It in Balance
Gambling at ex99 should be one of many enjoyable activities in your life — not the only one. Keep up your other interests, hobbies, and social connections. A balanced lifestyle naturally prevents over-reliance on any single activity.
Protecting Young People
ex99 strictly prohibits anyone under the age of 21 from accessing its platform. We invest in age verification technology and staff training to uphold this policy. If you are a parent or guardian and you are concerned that a young person in your household has accessed or may be accessing ex99, please contact us immediately at [email protected] so we can close the account and assist you.
We also recommend enabling parental control applications on shared devices. These tools can block access to gambling websites and provide an additional layer of protection for young people in your home.
Need Help? We Are Here for You
If you feel that your gambling is getting out of hand, or if you are worried about a friend or family member, please reach out. Our support team at ex99 is trained to handle responsible gaming enquiries with sensitivity and discretion. All conversations about responsible gaming are treated with complete confidentiality.
ex99 Support — Available 24/7
Our support team is available every day of the year, including Eid and public holidays. You can contact us about deposit limits, self-exclusion, cooling-off periods, or any responsible gaming concern. We aim to respond within 2 hours and to process all responsible gaming tool requests within 24 hours.
[email protected]Our Commitment to Responsible Gaming
ex99 is committed to being Bangladesh's most trustworthy online betting platform — and that commitment goes far beyond game fairness and fast withdrawals. It means building an environment where players feel genuinely supported, where tools to manage play are easy to find and quick to activate, and where no player ever feels pressured to spend beyond their means.
We regularly review our responsible gaming policies and tools to make sure they reflect best practices. If you have a suggestion for how we can better support responsible gaming at ex99, we genuinely want to hear it — please email [email protected] with the subject line "Responsible Gaming Feedback".
Play Responsibly — Explore ex99 Safely
You are in control. Set your limits, know your budget, and enjoy ex99's games at your own pace.