ex99 Privacy Policy — Your Data, Your Rights

1. Introduction

ex99 ("we", "us", "our", or "the Platform") operates ex99.club, an online casino and sports betting platform serving players in Bangladesh. This Privacy Policy describes how ex99 collects, uses, stores, and shares personal data when you visit our website, create an account, make a deposit or withdrawal, or communicate with our support team.

By using ex99.club you agree to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue your use of the Platform immediately.

2. Information We Collect

ex99 collects personal data that you provide directly to us, data generated through your use of the Platform, and in some cases data received from trusted third-party sources for the purposes of identity verification and fraud prevention. The categories of personal data we collect include:

• Identity and contact information: full name, date of birth, mobile number, and email address provided at registration.
• Identity verification documents: national ID card, passport, or other government-issued documents submitted during KYC verification.
• Financial information: deposit and withdrawal records, payment method details (bKash account number, Nagad number, bank account details), transaction amounts and timestamps.
• Technical and usage data: IP address, device type, browser type and version, operating system, referring URLs, pages visited, session duration, and in-game activity logs.
• Communications data: messages sent to our customer support team via email or live chat, including any attachments or documents shared in those communications.

3. How We Use Your Information

ex99 uses your personal data only for specific, legitimate purposes that are necessary to operate the Platform and deliver our services to you. We do not use your data for purposes incompatible with the original reason for its collection. Our primary uses include:

• Account management: creating and maintaining your player account, verifying your identity, and ensuring each player holds only one account on the Platform.
• Transaction processing: processing deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and maintaining accurate financial records.
• Regulatory compliance: fulfilling our obligations under applicable anti-money laundering (AML) regulations, KYC requirements, and responsible gaming obligations, including age verification.
• Platform improvement and analytics: analysing usage patterns to improve site performance, game selection, payment processing speed, and the overall user experience for Bangladeshi players.
• Marketing and promotions: sending you relevant promotional offers, bonus notifications, and updates about events (e.g., BPL season promotions) where you have not opted out of marketing communications.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent activity, money laundering, collusion, and any other prohibited activity as set out in our Terms & Conditions.

Your Privacy at a Glance

4. Legal Basis for Processing Your Data

ex99 processes your personal data on the following legal grounds, depending on the nature and purpose of the processing activity:

• Contractual necessity: processing required to fulfil our agreement with you — including account management, transaction processing, and delivery of the gaming and betting services you have requested.
• Legal obligation: processing required for compliance with applicable anti-money laundering regulations, age verification requirements, and other regulatory obligations that apply to online gaming operators.
• Legitimate interests: processing carried out for fraud detection, platform security, responsible gaming monitoring, and internal analytics, provided such interests are not overridden by your fundamental rights.
• Consent: processing for optional marketing communications and non-essential cookies, which you may withdraw at any time by contacting our support team or updating your account communication preferences.

5. Sharing Your Personal Data

ex99 does not sell or rent your personal data to third parties. We may share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment service providers: we share necessary financial data with payment processors (including bKash, Nagad, Rocket and Upay) solely to process your deposit and withdrawal transactions.
• Identity verification providers: we may share identity documents and biographical data with third-party KYC verification partners to fulfil our age and identity verification obligations.
• Law enforcement and regulatory authorities: we may disclose personal data to competent authorities where we are legally required to do so, including in response to a court order, regulatory request, or law enforcement investigation.
• Technology and analytics service providers: we may share anonymised or aggregated technical data with analytics providers to help us understand Platform usage. Such data does not identify individual players.

6. Cookies and Tracking Technologies

ex99.club uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and collect usage data. We use three categories of cookies:

• Essential cookies: strictly necessary for the Platform to function. These enable session management, login authentication, and secure transaction processing. They cannot be disabled without disabling core Platform functionality.
• Analytics cookies: optional cookies that help us understand how players navigate the site — for example, which game categories are most popular and where players encounter difficulty. This data is aggregated and anonymised.
• Preference cookies: optional cookies that remember your language, display settings, or last-visited game category to improve your return visit experience.

You can control and manage cookies through your mobile browser settings. Please be aware that disabling essential cookies will affect the functionality of ex99.club and may prevent you from logging in or completing transactions.

7. Data Retention

ex99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected. The retention periods we apply depend on the category of data and the legal or operational requirements that apply to it. As a general guide: account information is retained for the duration of your account and for a minimum period following closure; financial transaction records are retained in accordance with applicable record-keeping regulations; communication records are retained for a period sufficient to investigate any disputes or complaints.

When your personal data is no longer required for any legitimate purpose, ex99 will securely delete or anonymise it in a manner that prevents reconstruction of the original data. You may request early deletion of your data subject to our legal retention obligations — please contact [email protected] to make such a request.

8. Security of Your Personal Data

ex99 implements technical and organisational security measures appropriate to the sensitivity of the personal data we process. These measures include SSL encryption across all pages and transactions, access controls that restrict internal access to personal data on a need-to-know basis, secure storage systems with encryption at rest, and regular security assessments of our Platform infrastructure.

While ex99 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your account credentials. If you suspect your account has been compromised, please notify us immediately at [email protected] so we can take prompt protective action.

9. Your Data Rights

As a user of ex99, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable period and at no charge to you:

• Right of access: you may request confirmation of whether ex99 processes your personal data and, if so, a copy of that data along with information about how and why it is being processed.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data that ex99 holds about you.
• Right to erasure: in certain circumstances you may request deletion of your personal data. This right is subject to our legal and regulatory retention obligations.
• Right to restrict processing: you may request that ex99 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of that data is being contested.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please email [email protected] with your account mobile number, your full name, and a clear description of your request. We may ask you to verify your identity before acting on your request.

10. Children's Privacy

ex99 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on ex99, please contact us immediately at [email protected].

11. Third-Party Links

ex99.club may occasionally contain references to third-party services such as payment providers. These third parties operate under their own privacy policies, and ex99 is not responsible for the privacy practices or content of those third-party services. We encourage you to review the privacy policy of any third-party service you interact with through or alongside ex99.

12. Changes to This Privacy Policy

ex99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page. Where the changes are significant, we will take reasonable steps to notify registered players via their account contact details. Your continued use of ex99.club following any update to this policy constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ex99 handles your personal data, our support team is available 24 hours a day, 7 days a week. We take all privacy enquiries seriously and aim to respond within 2 business days.

Email us at: [email protected]